SHIPPING, RETURNS AND REFUNDS
Q1. How is my order roasted, packaged and shipped?
A. o We roast and ship your order within 24 hours of receiving it. It is packaged in state of the art, reusable packaging. Our packaging comes equipped with a one-way valve which helps maintain the freshness of the beans.
Q.2. Where do you ship to?
A. We ship across India as well as internationally. Regardless of where you are, Nandan Coffee will reach you within 7 working days!
Q.3. How long does it take to ship my order?
A. We roast to order and ship directly from our farm. Your order will arrive within 5 working days.
Q.4.What are the shipping costs associated with my order?
A. We charge a standard shipping cost to Rs. 75/- for orders under Rs.1000/-. For all orders above Rs. 1000/- shipping is free.
Q.5. What is your return Policy?
A. We stand by our products. If you are unhappy with your coffee for any reason, we will send you a fresh order, provided we are notified of defects within 15 working days from the date of receipt.
We will provide you with a shipping label and request you to ship back the product so we can check for inconsistencies.
Q.6. Where is my order?
A. To track your order, please sign into the dashboard, or click on the link provided in your order confirmation email.
SUBSCRIPTION
Q.1 How does the Subscription process work?
A. We roast your subscription orders the day we ship it out. We send you the number of packets you select at fixed intervals chosen by you, for a period of 3 months, six months or 1 year until your subscription period ends and can then be renewed.
Q.2 Can I pause/Cancel my subscription?
A. Absolutely! To make any changes to your subscription, please click here. Or send us an email at orders@nandancoffee.com.
Q.3 How do I resume my subscription after pausing?
A. To make any changes to your subscription, please click here. Or send us an email at orders@nandancoffee.com.
Q.4 Do you have gift options Available?
A. Yes! Just place your order and select “This item is a gift” option at checkout!
Q.5 Does my subscription have an expiration date?
A. We will continue to send your order until your selected time frame comes to an end ( 3 months, 6 months or 1 year). To make any changes to your subscription, please click here. Or send us an email at orders@nandancoffee.com.
Q.6 Can I make changes to my subscription?
A. Absolutely! To make any changes to your subscription, please click here. Or send us an email at orders@nandancoffee.com.
NANDAN COFFEE
Q.1. What are single-origin coffees and why do they matter?
A. Single Origin Coffees are coffees that are sourced from one single country, growing region, or estate. In our case, single origin refers to Nandan Coffee only being sourced from Nandanvan Estate.
Single Origin coffees are exclusively harvested at certain times of the year depending on the growing season, making them extremely exclusive. They also have unique flavour profiles depending upon the altitude, shade trees and soil fertility.
Q.2. What is organic coffee and why should I drink organic?
A. Coffee is one of the most chemically treated crops in the world! Not only is organic coffee better for your personal health, but it protects farmers and promotes biodiversity by preventing harmful chemicals from entering the soil.
Q.3. How do I pick which Nandan Coffee is right for me?
A. Take this quiz to identify which coffee is most suitable for you!
Q.4. How can I brew the best cup of Nandan Coffee at Home
A. Please click on this link for our brewing guide!
Q.5. What is the best Way to store Nandan Coffee
A. The ideal method of storing coffee is in the nandan bag, or in an airtight container away from sunlight and moisture.
Q.6. Where did the name Nandan Coffee come From?
A. Nandan Coffee was named after the estate it comes from – The Nandanvan Estate. “Nandanvan” Literally translates to Paradise home. With its fertile soil, burgeoning biodiversity and fresh air, Nandanvan truly is heaven on Earth.
Q.7. Where do you grow Nandan Coffee
A. Nandan Coffee grows at the Nandanvan Estate. Located in the Pulney Region, in Kodaikanal Tamil Nadu. The estate is nestled at 4500ft above sea level in the heart of the Kodaikanal Wildlife Sanctuary.
BULK PURCHASES
Q.1. I want Nandan in Bulk.
A.Please drop us an email at coffee@nandancoffee.com or click here for more information.
Q.2. I want Nandan at my next Pop Up.
A.Please drop us an email at coffee@nandancoffee.com or click here for more information.